The AI receptionist for HVAC companies.
Velvy's AI receptionist answers your HVAC company's phone when your techs are on a job and after the office closes — including the no-heat and no-cool calls that come in at night. It takes the customer's details, the system and the symptoms, books the service call or maintenance visit to your calendar, and sends you a summary of every call, trained on your services and pricing.
Free intro call · No obligation
Try the technology
Meet the AI receptionist that never misses a call.
This is a live voice AI experience—not a recording. Start a conversation and hear how it answers questions, takes a customer’s details, and books the visit—like a great front-desk hire who never clocks out.
Start a live, unscripted conversation
Try asking
Microphone permission is required. You can end the conversation at any time.
The calls it handles
HVAC calls, answered.
No heat on a cold night
“The furnace just stopped and it's freezing in here.”
It answers after hours, takes the address, the system type, and what the unit is doing, and books the earliest visit you've made available. You get a summary so you know what's waiting. How you want true after-hours emergencies handled we set up around how you work — we'll cover it on the blueprint call.
No cool in the first heat wave
“The AC is running but it's blowing warm air.”
When the first hot week hits and calls stack up, each one gets answered. It takes the symptoms and the unit details, books the service call to your calendar, and keeps the caller from moving on to the next company.
Seasonal tune-up bookings
“I'd like to get the system checked before winter.”
Maintenance calls are easy money that slips when nobody answers. It explains your tune-up the way you've trained it to, finds an open slot, and books the visit straight to your calendar.
Replacement quotes
“Our unit is old — what would a new system cost?”
It answers from your services and pricing, takes the home and system details, and books the in-home estimate — so the big job lands on your calendar, not a competitor's.
What it asks
Every call arrives with the details you need.
You choose what it asks. These are the questions most HVAC shops start with — we set them up around how you dispatch and schedule.
- Service address
- Heating, cooling, or both — and what the system is doing
- System type and rough age, if they know it
- Repair, maintenance, or replacement estimate
- How urgent it is for them
- Best time for the visit
After each call you get a summary with the answers, and booked appointments land on your calendar.
Common questions
Asked by HVAC companies, answered here.
Something else on your mind? Ask us directly—hello@velvy.ai—or book the intro call below.
What is the best AI receptionist for HVAC companies?
Can it answer HVAC calls after hours?
Can it book maintenance and tune-up visits?
Does it quote replacement systems?
How do I get started?
Get started
Hear it answer. Then make it yours.
Book a free intro call. We’ll look at how calls reach you today, and show you exactly where an AI receptionist fits your business.
Prefer email? hello@velvy.ai